MPS Customer Loyalty
£1,995.00 ex. VAT
Quocirca’s MPS Customer Loyalty Report is based on primary research across the US, UK, France and Germany. It reveals that larger organisations are less satisfied with the performance of their managed print service than their midmarket counterparts.
Cost: £1,995
Pages: 11
Number of Figures: 5
Executive Summary Report Become a Client
Quocirca’s MPS Customer Loyalty Report is based on primary research across the US, UK, France and Germany. It reveals that larger organisations are less satisfied with the performance of their managed print service than their midmarket counterparts. However, midmarket organisations are more likely to change provider at the end of their contract.
In this report, find out what is driving lower levels of satisfaction and the propensity to change MPS provider at the end of the contract. The report discusses the key market trends and offers strategic recommendations for how MPS providers can drive customer retention.